🎨 Step 1: Design Proof & Approval (The Most Important Part!)
Because every pet is unique, we want to make sure you 100% love the artwork before we made it.
🖌️ Custom Design: Our artists hand-draw your portrait in just 3-5 business days.
📧 Check Your Email: We will send a digital proof (preview) to your email address. Please keep an eye on your inbox (and spam folder)!
✅ Your Approval: We will ONLY start production and shipping after you reply and approve the design.
💡Tip:The faster you approve, the faster we ship!
🏭 Step 2: Production & Shipping
After you confirm your pet custom artwork, Our US Los Angeles factory gets to work:
🇺🇸 Made in USA: All kits are produced and shipped locally.
🚀 Quick Dispatch: We typically produce and ship your kit the next business day after your approval.
📅 Operating Days: We process designs and orders from Monday through Saturday.
🛑 No Sunday Shipping: Please note our carriers do not pick up packages on Sundays. Weekend approvals will likely ship on Monday.
🚚 Estimated Delivery Time
All products are made in the United States ,Only delivery to the United States is supported,Delivery to other regions is not supported.
USPS Or UniUni (3-5 business days) – Free shipping
⚠️Shipments are not available to certain remote/special regions, including but not limited to:
Alaska、Hawaii、Puerto Rico、Guam、Virgin Islands
Military Addresses – APO/FPO
📄Explanation:
If any information is incorrect or missing, we may need to contact you to update the shipping information, which may delay the delivery of your order.
If you are not at home at the time of delivery, the postal service may leave a notification card with instructions on how and where to collect the package.
Total delivery time depends on how fast you confirm the design via email.