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Paint Your Pet... Weirdly.
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Tracking FAQ
When will I receive my order?
Since every portrait is hand-drawn by our artists, we don’t use AI !
please allow 3-5 business days for us to create your artwork and produce your custom kit.
Once your kit is ready and shipped, US delivery typically takes an additional 2-5 business days.
You will receive a shipping confirmation email with a tracking number as soon as it leaves our warehouse.
Please check your Spam/Junk folder if you don’t see it!
My tracking number doesn’t work
You should see tracking events within 24-48 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking events only show up once the shipment was handed over to the local facility.
Note: Some carriers take a longer time for the next information to appear.
Why is my order tracking not moving?
We understand that it might be frustrating to not get real-time updates on your order’s current location. During peak season, it is normal if your package is shipped without tracking information, but you can be assured that your package will be delivered within our committed timeframe. This can be due to (but not limited to) weather incidents or carrier backlogs.
In case your order is stuck for 3-5 days, please email us via: Contact Us ,so that the problem can be sorted out as quickly as possible.