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Continue ShoppingFAQ
Find answers to common questions about our products, services, and policies.
Custom Pet Art
The JJJPET team can handle 99% of the pet photos we receive.
Not only cats and dogs, but also other small animals
If there are any issues with your photos, our support team will contact you to offer assistance.
Yes! We will send you a message via the email address you used to place your order, pointing to a digital preview of your work.
You can approve it or ask the artists of the JJJPET team to make changes. We will only print and ship after you approve the draft
The JJJPET team creates artworks for all pets, whether they are furry, feathery or scaly.
Welcome all beloved creatures!
Yes! You get free revisions to ensure your pet portrait is perfect.
You’ll receive a preview within 24 -48 hours where you can request changes or approve.
Once approved, the design goes to production, and no further changes can be made.
First Artwork Preview: Within 24 – 48 hours
Production Time: 1 – 3 Business Days
We will pack your pet artworks for transportation. For the specific logistics time, please visit Shipping & Delivery
No, we specialize in creating portraits of pets only and do not offer services for portraits of people at this time.
Our trained and certified artists bring years of design experience to every portrait.
We guarantee that each piece is unique and provide you with an exclusive code
If you followed our photo guidelines, then yes your photo is very likely good enough to use.
• Make sure the photo is taken in good lighting (outdoor daylight is best)
• Try to take the photo at eye level with your pet
• They don’t need to be looking at the camera
• Try to get a close up so we can see your pet’s unique features
• Make sure the photo is not blurry
• Make sure no features (e.g. ears!) are out of frame – we can’t add them if they aren’t in the original photo
• Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won’t be either
We have a team dedicated to checking photos as orders are placed. If there’s an issue with your photo, we’ll let you know very quickly via email.
If we do need a new photo from you, this may lengthen your delivery time by a few days.
Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It’s your responsibility to ensure that you are happy with the photo you provide.
Note: All examples on our website were produced using high quality photos.
Pet Paint by Numbers
Not at all! Our kits are made for everyone. Beginners can follow simple instructions to create stunning art, while experienced painters can enjoy a relaxing, satisfying project.
Paint by numbers for adults is a great way to relax and get creative. Plus, you don’t need any experience, just follow the numbered guide and enjoy the small moments while staying focused and creating something meaningful.
Our kits come with high-quality, fast-drying acrylic paints, perfect for the Paint by Numbers technique. You’ll enjoy vibrant colors that dry quickly for a seamless painting experience.
Yes! Paint by numbers helps you learn brush techniques, shading, and color mixing. It’s a simple, step-by-step way to build your skills and confidence, so you can start exploring your own creative ideas.
Each paint by number kit includes a pre-printed numbered canvas, high-quality acrylic paints, and a set of brushes to easily guide you in matching numbers on the canvas with paint colors.
We ship more than enough paint with our kits. However, if you do run out, contact us and we’ll send you a free paint refill for the colors you need.
Shipping and Payments
Multi-item orders might arrive separately due to different production times. But don’t worry – each piece is worth the (short) wait!
Absolutely! We’ll send you a tracking number via email as soon as it’s available, so you can follow your pet art’s adventure to your doorstep. Track your order here.
Sometimes tracking numbers take a day or two to activate. If it’s still elusive after a couple of days, reach out to our support team for help.
Orders may be returned due to incorrect addresses, failed delivery attempts, or other issues. Don’t worry! We’ll contact you to sort it out and get your pet art back on track.
We accept a variety of payment methods, including major credit cards including Visa, Visa Debit, Mastercard, American Express, PayPal, Shopify payments and other popular options to make your shopping experience as smooth as possible.
Please reach out to us via email or live chat ASAP with photos of the damage.
Damage by the courier or misprints in production are covered by us, free of charge.
We will send another print out to you as soon as possible.
We accept a variety of payment methods, including major credit cards including Visa, Visa Debit, Mastercard, American Express, PayPal, Shopify payments and other popular options to make your shopping experience as smooth as possible.
Order & Returns
You’ll receive your digital preview within 5 working days (usually sooner), and you can enjoy unlimited revisions with your artist.If you still don’t like it, you can apply for a refund before it is made and printed.
However, once you’ve approved your artwork, and since orders are tailored exclusively for the customer and their pet, returns or refunds are not accepted.
If you have a problem with your order, let us know and we’ll fix it for you.
Remember, we offer artwork previews and unlimited revisions so you can make sure you’re 100% happy with your artwork before printing!
If our pet art doesn’t make your heart flutter, please reach out to us. Your satisfaction is our prime concern, and we’re dedicated to making sure you absolutely love your artwork.
Rest assured, our design team will make revisions until your piece is exactly how you envision it, prior to printing.